Need-To-Know Tips on How to Choose the Best IT and Telephone System for Small Businesses

Telephone systems are a must for small businesses because they provide a means of communication between employees, customers, and clients. Unfortunately, there are different business phone systems available in the market, and choosing the best one for your business can be a daunting task. This article will discuss some tips that will help you choose the best telephone system for your small business.

1. Research your options: Not all IT and telephone systems are created equal, so it's essential to do your research before settling on one for your small business. First, consider what features are most important to you and your business needs, then compare different system options to see which one is the best fit.

2. Get quotes from multiple vendors: Once you have narrowed down your options, reach out to various vendors to get pricing information. This will help you compare costs and ensure you get the best deal on your small business' IT and telephone systems.

3. Consider long-term costs: Don't just focus on the initial purchase price of an IT and telephone system. Instead, consider the long-term costs of ownership, including maintenance, upgrades, and support. This will help you choose a system that's affordable upfront and cost-effective in the long run.

4. Evaluate the ease of use: When choosing an IT and telephone system for your small business, ease of use should be a top priority. Choose a system that's easy to set up and use, so you can focus on running your business, not troubleshooting technology.

5. Get expert advice: Not sure which IT and telephone system is right for your small business? Get expert advice from an IT consultant or other technology professional. They can help you evaluate your options and make a decision that's best for your business.

6. Buy from a reputable telephone dealer: It's essential to buy your IT and telephone system from a reputable dealer. They can help you troubleshoot problems, offer support, and provide expert advice when needed.

7. Read the reviews: Before purchasing, read online reviews of the IT and telephone systems you're considering. This will give you an idea of what others think of the system and whether it's right for your small business.

8. Ask for references: When considering an IT and your small office phone systems, ask the vendor for references. This will allow you to speak with other business owners who have used the system and get their feedback.

9. Test the system: Once you've chosen an IT and telephone system for your small business, be sure to test it out before making a purchase. This will help you ensure the system meets your needs and is compatible with your existing technology.

10. Get a warranty: Get a warranty or service agreement when purchasing an IT and telephone system for your small business. This will protect you in case of any problems with the system and ensure you can get support when needed.

There are several sorts of business phone systems accessible for businesses.


You have various alternatives in 2019. There are analogue landlines, virtual phone service, VoIP on-premise systems, and cloud hosted VoIP service options.

Landlines and PSTN

The first choice is to stick with what you know — analogue landlines. For decades, businesses have used these phone systems. It is a proven and true option. They provide excellent call quality and are really dependable.

Customers just plug in the phone and begin making calls. Businesses have more sophisticated needs. A Private Branch Exchange (PBX) is required to route calls to the ‌destination. You must purchase and maintain a large amount of equipment. These PBX systems are often housed in a server room or closet.

Service for Virtual Phones

These are not the same as traditional phone systems. It is basically a more advanced call forwarding solution that is great for entrepreneurs and freelancers. Someone phoning your business line is not dialling a dedicated number. They are sent to a phone number you designate, regardless of where you are.

Unfortunately, the systems are not designed to support over two persons. It's more of a supplement to existing phone networks than a standalone choice. It is affordable, but you will quickly exceed its limitations.

On-Premise VoIP Solutions

VoIP is the future of communication technology. Instead of using copper lines, voice signals are transferred via the Internet as data packets. On-premise VoIP solutions are analogous to traditional PBX systems. You must still purchase and maintain your own equipment. However, it employs VoIP technology, which makes it more adaptable, dependable, and appropriate for businesses in the twenty-first century.

To Conclude

Choosing the best phone system installation Australia for your small business doesn't have to be daunting. Remember to research your options, get quotes from multiple vendors, and consider long-term costs. Also, evaluate the ease of use and get expert advice before making your final decision. By following these tips, you can find an IT and telephone system perfect for your small business needs.